The Ilsa

What is Qoffah? A luxury accessories brand rooted in
Morocco, made for the world. We take the قفة
(/Co-Fa/) — a humble
woven basket carried by generations of North African women — and turn it into
something extraordinary. Bold colors. Inventive shapes. Pieces that mean
something.

Where does the name come from? The qoffah (/Co-Fa/)
isn't a trend. It's a basket that has lived in every home, crossed every social
boundary, and been passed from mother to daughter for centuries. We chose that
name because fashion should work the same way — for everyone, without exception.

Who founded Qoffah? A Moroccan woman who left a
finance career to follow a lifelong obsession with fabrics, color, and craft.
Nicknamed "Miss Little Fabrics" as a child. Nominated for the Arab
Fashion Award by the Institut du Monde Arabe. Showcased at New York Fashion
Week 2025. She built this because her daughter was watching.

What makes Qoffah different? We don't do quiet. Our
pieces are made to be noticed — like the Hat Bag, a hat and bag in one, or the
Bag'n Bag, built for women who carry a lot and refuse to compromise on style.
Every piece is handcrafted by artisans in Morocco, Europe, and India. And
through our nonprofit, the Qoffah Alliance, we make sure those
traditions — and the people behind them — are protected.

How do I place an order? Select your piece and
proceed through our secure checkout. Should you wish for guidance on any item
before purchasing, our client advisors are available and happy to assist.

What payment methods do you accept? We accept all
major credit and debit cards, PayPal, and additional options presented at
checkout. All transactions are processed through a fully secured platform.

Can I modify or cancel my order? Please contact us as
promptly as possible. Our team will do everything within their means to
accommodate your request, though modifications cannot be guaranteed once an
order has entered fulfillment.

A piece I love is sold out. What are my options? You
may join the waitlist directly from the product page. Our most sought-after
pieces return in limited numbers — we recommend registering your interest
early.

When can I expect my order? Orders are prepared and
dispatched within 1-2 days. Delivery typically takes 3-7 days, depending on
destination. Expedited shipping options are available at checkout.

Do you ship internationally? Yes — Qoffah ships
worldwide. Each order is fully trackable from the moment it leaves our hands.

Are there customs or import duties to consider?
International shipments may be subject to duties and taxes as determined by
your country's regulations. These charges are the responsibility of the
recipient. We recommend consulting your local customs authority prior to
ordering.

What is your return policy? We accept returns within
7 days of delivery, provided the item is unworn, in its original packaging.

May I exchange a piece for a different style or color?
Of course. Please reach out to our team within 7 days of receiving your order,
and we will guide you through the process with the attention it deserves.

Are promotional items eligible for return? Items
purchased during a sale or promotional period are considered final sale and are
not eligible for return or exchange. Our team is always available to advise
prior to purchase.

How will my order be presented? Every Qoffah piece
arrives in our signature packaging, complete with a dust bag crafted for
long-term storage. The unboxing is considered as carefully as the piece itself.

Do you offer gift packaging and personal messages?
Yes. A dedicated gift option is available at checkout, where a personalized
message may be added. Every detail will be arranged with care.

How should I care for my Qoffah piece? Store your
piece in its dust bag, away from direct light and moisture. Clean gently with a
soft, dry cloth — avoid perfume, oils, and harsh surfaces. Raffia and woven
pieces come with dedicated care guidance included in your order.

How do I know my piece is authentic? Every Qoffah
creation is accompanied by a certificate of authenticity and presented in our
signature packaging. Should any concern arise regarding a purchase, we invite
you to contact us directly.

Where are Qoffah pieces made? Our leather pieces are
crafted in European ateliers with generations of savoir-faire. Our raffia and
woven accessories are made in Morocco, honoring techniques passed down through
centuries. Our fine material work is produced in India, where tradition and
conscientious design meet. Each collaborator is selected not for convenience,
but for mastery.

What is reflected in the price of a Qoffah piece? The
hands that made it. The heritage it carries. The materials chosen with care.
Qoffah pieces are not mass-produced — they are crafted with intention, built to
endure, and designed to be treasured well beyond the season.