Shipping Policy
Free US shipping
We offer free standard shipping on all orders within the United States. We currently ship only to US addresses.
Processing time
Orders ship from our Atlanta studio within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays ship the next business day.
Delivery time
Once shipped, orders arrive within 3–7 business days. Delivery to Alaska, Hawaii and US territories may take a few extra days.
Tracking
You’ll receive an email with your tracking number as soon as your order ships.
Signature on delivery
For your security, some orders may require a signature on delivery.
Holiday orders
During the holiday season, carriers may experience delays. We’ll post our last order date for holiday delivery on our website each year.
Address accuracy
Please make sure your shipping address is correct before placing your order. If you notice a mistake, email us right away at contact@qoffah.com and we’ll update it if your order hasn’t shipped yet.
Lost or delayed packages
If your tracking hasn’t updated in 5 business days, or your package shows as delivered but you haven’t received it, contact us at contact@qoffah.com and we’ll work with the carrier to resolve it.
Sales tax
Applicable sales tax is calculated at checkout based on your shipping address.
International orders
We don’t ship outside the US at this time. Sign up for our newsletter to be the first to know when we expand.
Questions? We’re here to help at contact@qoffah.com.