Refund policy

Returns & Exchanges

We want you to love your Qoffah piece. If it isn’t right, you can return it within 30 days of delivery. Return shipping within the US is free.

How to return

1. Email contact@qoffah.com or use our contact form with your order number and the reason for your return.
2. Tell us whether you’d like a refund, store credit, or an exchange.
3. We’ll email you a prepaid return label. Please ship your item within 7 days of receiving it, or the return request will expire.

Condition
Items must be unused and in original condition, with the Qoffah hang tag still attached. Please include the dust bag, certificate of authenticity and original packaging. Items that are worn, damaged, altered, or missing the hang tag can’t be accepted and will be sent back to you.

Refunds and store credit
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5 business days. Your bank may take a few extra days to post it. If you choose store credit, you’ll receive the full value of your item.

Exchanges
Want a different color or style? Choose “exchange” when you contact us and we’ll ship your new piece free of charge once we receive your return.

Holiday returns
Orders delivered between November 1 and December 24 can be returned until January 31.

Non-returnable items
Gift cards, personalized items and items marked “Final Sale” can’t be returned or exchanged.

Damaged or incorrect items
If your order arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with a photo. We’ll cover all shipping and make it right.

Questions? We’re here to help at contact@qoffah.com.