At QOFFAH, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Please review the following guidelines for returns:
1. Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Returns must be initiated within 30 days of the date of purchase.
2. Return Process
To initiate a return, please contact our customer service team at contact@qoffah.com. Provide your order number and details of the item(s) you wish to return.
Our customer service team will provide you with a return authorization and instructions on how to proceed with the return.
3. Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).
4. Refund Process
Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item(s).
Refunds will be processed within 5-7 business days to the original payment method used for the purchase.
Please note that shipping costs are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
6. Exceptions
Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.
Final sale items are non-returnable and non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@qoffah.com with photos of the damaged or defective item(s).
We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
8. Customer Satisfaction
Your satisfaction is our top priority, and we are committed to providing excellent customer service. If you have any questions or concerns about your order or the return process, please don't hesitate to contact us.
Thank you for shopping with Qoffah. We appreciate your support and hope you enjoy your shopping experience with us.